![]() ![]() The ACCC found that Salesforce has a small share of supply in team collaboration solutions and its offering only overlaps with limited aspects of Slack’s functionality. This is because Slack’s customers could readily switch to alternative team collaboration solutions, and degrading the interoperability of Slack’s team collaboration solution with third party software and applications would have significant commercial and reputational risks.Īggregation in team collaboration solutions Further, the ACCC found that Salesforce is unlikely to have the incentive to do so. The ACCC determined that Salesforce is unlikely to have the ability to engage in such conduct, as Slack’s team collaboration solution is not a ‘must have’ and Australian businesses generally use multiple team collaboration solutions. The ACCC considered whether the proposed acquisition would give Salesforce the ability and incentive to engage in bundling techniques, or restrict Salesforce’s rivals’ CRM solutions from integrating with Slack’s team collaboration solution, to the detriment of Salesforce’s rivals. This is because Salesforce’s customers could switch to alternative CRM providers, and degrading the interoperability of Salesforce’s CRM solution with third party software and applications would have significant commercial and reputational risks.įoreclosure of Salesforce’s rivals in CRM solutions ![]() However, the ACCC concluded that Salesforce is unlikely to have the incentive to do so. The ACCC found that Salesforce may have the ability to engage in such conduct, as Salesforce’s CRM solution is regarded as one of the few comprehensive CRM offerings in Australia. The ACCC considered whether the proposed acquisition would give Salesforce the ability and incentive to engage in bundling techniques, or restrict Slack’s rivals’ team collaboration solutions from integrating with Salesforce’s CRM solution, to the detriment of Slack’s rivals. The ACCC notes that users of CRM solutions value the ability to integrate their solution with third party software and applications, and the same is true for users of team collaboration solutions.įoreclosure of Slack’s rivals in team collaboration solutions Salesforce’s CRM solution and Slack’s team collaboration solution are differentiated and complementary offerings. The ACCC concluded that the proposed acquisition is unlikely to have the effect or likely effect of substantially lessening competition. The ACCC did not reach a concluded view on market definition, as it was not necessary for the competition assessment. the supply of team collaboration solutions to business customers in Australia.the supply of CRM solutions to business customers in Australia, and.The ACCC considered the effect of the proposed acquisition on: Slack is an enterprise collaboration platform, which allows users to engage in direct messaging, group channel messaging, document sharing and limited intra-organisation voice-and-video-calling. Salesforce is a global supplier of CRM software solutions. , inc ( Salesforce) proposes to acquire Slack Technologies, Inc ( Slack). Consumer data right exemptions register.Resale price maintenance notifications register.Exclusive dealing notifications register.Collective bargaining notifications register.Authorisations and notifications registers.Pre-November 2017 merger authorisations.Public registers Expand submenu for "Public registers".ACCC submissions to external consultations.Merger and competition exemption consultations.Regional mobile infrastructure inquiry 2022-23.Electricity market monitoring inquiry 2018-25.Digital platform services inquiry 2020-25.Inquiries and consultations Expand submenu for "Inquiries and consultations".By industry Expand submenu for "By industry".Problem with a product or service you sold.Problem with a product or service you bought.Consumers Expand submenu for "Consumers". ![]()
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